Shipping policy

Last updated: 1 October 2026

This policy explains where we deliver, how long it takes, what it costs and what happens if something goes wrong. It applies to every order placed on suviaralittle.com.

1. Where we deliver

• We deliver to all seven Emirates: Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah.
• We don't ship outside the UAE at the moment.
• Deliveries to some remote areas may take 1–2 extra business days.
• We can't deliver to P.O. boxes. Please give a full street address.

2. Delivery options and fees

Same-Day Delivery – Dubai

• Order before 2 PM and we'll deliver the same day.
• Orders placed after 2 PM are delivered the next day.

Standard Delivery – all other Emirates

• Delivered within 1–3 business days.

Delivery fee (all regular orders)

• Free on orders of AED 150 or more.
• AED 15 for orders under AED 150.
• The AED 150 limit is based on your order total after discounts. The delivery fee is always shown at checkout before you pay.

3-Hour Gift Delivery – Dubai only

• AED 29, available every day for gift orders placed before 7 PM.
• Gift orders placed after 7 PM are delivered in the next available 3-hour slot the following day.
• See section 5 for more about gift orders.

3. Business days and busy periods

• "Business days" means Monday to Saturday, excluding UAE public holidays.
• During Ramadan, Eid, UAE National Day, public holidays and sales, delivery may take a little longer. We'll let you know if your order is affected.

4. Payment and Cash on Delivery

• We accept Visa, Mastercard, Apple Pay, Google Pay, Tabby (4 interest-free payments) and Cash on Delivery (COD).
• COD is available across the UAE. Please have the exact amount ready for the courier.
• COD isn't available for gift orders sent to someone else. These must be paid online.
• If Cash on Delivery orders are refused at the door, we may ask for online payment on future orders.

5. Gift deliveries

• Gift orders sent to someone else must be paid online.
• 3-hour gift delivery is available in Dubai only: AED 29, every day, for orders placed before 7 PM. Gifts to other Emirates go by standard delivery (1–3 business days).
• Add your message in the gift note field at checkout. We'll print it on a card at no extra cost.
• Prices are never included in gift parcels.
• We'll call or WhatsApp the recipient shortly before arrival, so please make sure their phone number is correct.
• Fresh flowers and chocolates can't be held or delivered again after a failed delivery attempt, and can't be refunded in that case.

6. Before your delivery

• Please give a complete address: building or villa name and number, flat number, street, area and Emirate, plus a nearby landmark or a Google Maps pin.
• A working mobile number is required. Our courier will call or WhatsApp you before arriving.
• We'll send updates by WhatsApp and email when your order is confirmed, dispatched and delivered.

7. If no one is home

• The courier will try to contact you first. If you add it to your delivery notes, they can leave the parcel with building security or reception.
• We make one delivery attempt. If it can't be completed, we'll contact you to arrange a new time. A re-delivery fee of AED 15 applies.
• If we can't reach you to rearrange delivery, prepaid orders are refunded, minus the delivery fees.

8. Changing your address or cancelling

• Within 1 hour of ordering, WhatsApp us on +971 55 220 1800 with your order number and we'll update or cancel it.
• Once your order has been dispatched, we can't change the address or cancel it, but you can still return it under our 15-day return policy.
• If delivery fails because the address was wrong, the re-delivery fee applies.

9. Delays

• Bad weather, traffic, road closures, public holidays and peak seasons can delay deliveries. If that happens, we'll keep you updated.
• If your order hasn't arrived by the expected date, please contact us and we'll check with the courier.

10. Checking your parcel

• Please check your parcel when it arrives. If it's visibly damaged or has been opened, you can refuse it, or point it out to the courier and send us photos.
• Tell us within 48 hours of delivery if anything is damaged, wrong or missing. Include your order number and photos. We'll send a replacement or give you a full refund, including the delivery fee.

11. Orders with several items

Larger orders may arrive in more than one parcel, at no extra cost.

12. Lost parcels

We're responsible for your order until it's delivered. If tracking says "delivered" but you haven't received it, contact us within 48 hours and we'll check with the courier. If the parcel is lost, we'll send it again or give you a full refund.

13. Returns and delivery fees

• You can return or exchange items within 15 days of delivery. See our Return and Refund Policy for details.
• Return collection is free. We arrange the courier pickup from your address.
• The original delivery fee isn't refunded, unless the item arrived faulty or wasn't what you ordered.
• For size exchanges, we deliver the replacement free of charge.

14. Prices and VAT

All prices are in UAE dirhams (AED) and include VAT. There are no customs duties on deliveries within the UAE.

15. Contact us

• WhatsApp: +971 55 220 1800
• Phone: +971 4 272 5293
• Email: support@suviaralittle.com
• Hours: Monday to Saturday, 9 AM – 6 PM (GST)

16. Changes to this policy

We may update this policy from time to time. The date at the top shows the latest version. Your order is covered by the policy that was in place when you placed it.